Thirty days, no questions, and you keep the files
Ask and you get your money back. You are not asked why, and you are not asked to delete anything — there is no way to take a downloaded image back, and pretending otherwise would be theatre.
The policy
How to get a refund
Email the address on the contact page with the address you bought with, within 30 days. That is the whole process. You do not need a reason.
There is nothing to refund yet: while the register check is outstanding the packs are free and there is no checkout. When there is one, payments will be handled by Lemon Squeezy as merchant of record, and a refund goes back to the card you paid with, usually within 5–10 working days depending on your bank.
If the reason is that a card was wrong, please say so. We would rather have the correction than the money, and it gets logged in the changelog with a date.
Why it reads like this
On “no questions”
A refund process that asks why is a refund process designed to talk you out of it. On a product whose whole claim is accuracy, making the exit easy is the minimum.
See how cards are checked for how each card is checked and corrected.